What this is
Apply consistent service and routing choices.
Who uses it
Business account owners and authorised team members.
What you need first
Know the conditions and priority for each rule.
Where to open it
ON THE WEBSITE/business#rules ↗
ON THE PHONE
Business app → Tools → Shipping rules
WEB
On the website
- Open Business, then Shipping rules.
- Create a rule with destination, weight, or price conditions.
- Review the priority and save.
PHONE
On the phone
- Open Tools, then Shipping rules.
- Create or preview the rule.
What you should see when it works
The new rule appears as active in the list.
Watch out for
Check priority and overlapping rules before relying on a result.